Admission & Discharge Process

Admission Process:

City Hospital has a dynamic admission process that is transparent and convenient for our patients and their family members. In case of an In-Patient stay, the following protocol is followed:

  • For OPD patients who are recommended to be admitted to the hospital, the concerned doctor raises an “Advice Admission Form”.
  • The patient along with his family is then guided to a Financial Counselor, who explains the customized treatment plan and its estimated cost. Our Financial Counseling team functions 24*7 and will counselor the patient on type of room to select, mode of payment and deposit, package details, insurance cover and more. The Counselor will hand the patient a slip containing the specification of deposit amount and room category.
  • In case the desired room is unavailable at the given time, the patient is offered the next best alternative and is transferred to the desired room once it is available.
  • If the patient plans to be admitted in the coming days, he will need to carry this slip on the day of the admission. Otherwise, He will be guided to the Admission Desk immediately.
  • Our Admission Desk Executive will carry out the formalities as per the desired room category, and guide the patient to the cashier for deposit. Here, he will receive a Deposit Receipt which needs to be displayed at the Admission Desk.
  • At the Admission Desk, the patient will be handed an Admission file that consists of an Attendant Pass, Visitor Pass, In- Patient Guide Book, Consent Forms and Wrist Band.
  • Our In-Patient Operations Executive will arrive at the Admission Desk to guide the patient to his room.

Admission Checklist:

For a smooth admission process, please make sure to carry the following items:

  • A Letter of Referral from your doctor.
  • Your insurance card or cover guarantee from your health insurance fund or insurance company.
  • A Government issued identity document (Passport, Driver’s license, Aadhar card).
  • Previous medical health reports.

Admission Guidelines:

  • The Admission Desk is located behind the front desk at the main lobby.
  • Admissions are accepted round the clock.
  • All admissions require a Deposit Slip. We accept cash and all major credit/debit cards. However, we do not accept checks.
  • You are requested to carry your own personal toiletries, clothing and slippers as the hospital does not provide them.
  • You are advised not to retain any precious jewelery, large sums of money or other valuables during your stay in the hospital.
  • City Hospital is not responsible for any loss or damage to of your items.

Discharge Process:

Post your treatment or surgical procedure, you will be in recovery for a few days as advised by your doctor. Once he is satisfied with your progress, your doctor will advise a discharge. The discharge process is executed in the following steps:

  • Upon the doctor’s direction, the Duty Medical Officer will prepare your discharge summary which is reviewed and signed by the concerned doctor.
  • After medication reconciliation, the nurse returns any extra medication to the Pharmacy.
  • All your documents like radiology reports, lab reports and ECG reports are accumulated by the Floor Executive, and the final bill is generated.
  • In case you have insurance coverage, the bill and a copy of your discharge summary will be sent to the insurance company. If the bill amount is equal to the approved insurance amount, the bill is settled. Else, you will be required to pay the difference in amount to settle the bill.
  • Your attendant will receive a Receipt of Bill Paid along with two copies of the gate pass. One copy of the gate pass is to be hand over at the Nurse Station, where you will receive your discharge summary along with crucial information about your medication and post-discharge care.
  • At the exit gate, you will be required to handover the second copy of the gate pass to the security personnel.

Discharge Guidelines:

  • Ensure you have all the items that you carried with you while admission. We are not responsible for any items forgotten or left behind in the hospital. Cross check all your documents before leaving the hospital.
  • If you have insurance coverage, your bill will need 2-4 hours processing time.
  • The first follow up check is complimentary. However, we encourage you to visit your doctor on a regular basis to monitor your recovery and ensure that it is on the right track.